Refund Policy
All sales of supplements are final and non-refundable, except in cases of order error or product damage during shipping. If you receive an incorrect or damaged product, please notify us within 5 business days and provide photos of the issue. We will initiate a resolution with the supplier and, if applicable, issue a replacement. Refunds will not be issued for reasons related to product dissatisfaction, change of mind, or failure to sell.
Dispute Policy
We are committed to maintaining a high level of customer satisfaction. If there is an issue with your order, please contact us directly at
[email protected] before initiating a chargeback or dispute. Most issues can be resolved quickly through our support process.
Any chargebacks or disputes filed without first attempting to resolve the issue with us may result in account suspension.
Terms of Sale and Use
These Terms of Sale and Use (“Terms”) govern the purchase and use of products and services offered through [Your Business Name] (“we,” “our,” or “us”). By placing an order through our platform or using our services, you (“you” or “Customer”) agree to be bound by the terms outlined below.
Access to the Physician Wholesale Supplement Program
Access to the Physician Wholesale Supplement Program is offered through three distinct payment structures. By enrolling in the program, the purchaser agrees to the selected payment terms and acknowledges that access is conditional upon ongoing compliance with our policies. The available payment options are as follows:
• One-Time Full Access Fee
A single, upfront payment that grants lifetime access to the Physician Wholesale Supplement Program. No further payments are required for continued access.
• Mid-Tier Split Payment Option
A two-installment payment plan: the purchaser pays a partial upfront fee at the time of enrollment, followed by one additional payment due within one (1) year. This option is priced slightly higher than the one-time fee and also grants ongoing access to the Physician Wholesale Supplement Program upon completion of both payments.
• Monthly Membership Option
A lower initial payment relative to options 1 and 2, followed by a recurring monthly membership fee. This payment will continue until canceled by the purchaser or terminated by us. We reserve the right to cancel access at any time in cases of policy violations, program misuse, or other reasonable grounds as determined at our sole discretion. No refunds will be issued for payments made prior to cancellation. Purchasers are responsible for selecting their preferred payment plan at the time of enrollment and are bound to its terms thereafter. Access may be suspended or revoked for non-payment, chargebacks, or breach of these Terms.
Eligibility
Our services and wholesale supplement access are available exclusively to licensed physicians (MDs and DOs) or authorized representatives of healthcare practices. By placing an order, you confirm that you meet these eligibility criteria.
Product Fulfillment
We provide licensed healthcare professionals with ‘access’ to a curated line of high-quality, white-labeled nutritional supplements. All products are fulfilled and shipped by our third-party manufacturing partner.
All Sales Are Final
All supplement sales are final. Your credit card or point of sale means of payment will be charged immediately. Our manufacturing partner enforces a strict no return, no refund policy, and as such, we are unable to accept returns or issue refunds for products once an order has been placed and fulfilled.
Damaged or Incorrect Shipments
In the event that a product arrives damaged, defective, or incorrect:
• You must notify us within 5 business days of delivery by contacting our support team at
[email protected].
• Include photos and a description of the issue.
• We will work with the manufacturer on your behalf to resolve the issue. Resolution may include replacement of the product, depending on the manufacturer’s determination.
• Requests submitted after the 5-day window may not be eligible for resolution.
Order Processing and Shipping
Orders are processed Monday through Friday, excluding holidays. Shipping times may vary based on product availability and carrier performance. While we aim for timely delivery, we are not liable for delays outside our control.
Dispute Resolution and Chargebacks
We are committed to providing excellent service. If you experience any issues with your order, please contact us first at
[email protected] before initiating a chargeback or dispute.
• Filing a dispute without first attempting resolution may result in suspension of your account or future ordering privileges.
• We reserve the right to challenge unjustified chargebacks and provide all necessary documentation to the payment processor.
Pricing and Payment
All prices are listed in U.S. currency, and are exclusive of applicable taxes and shipping unless otherwise stated. Payment is required at the time of order through our secure checkout platform.
Wholesale Use Only
Products purchased through our platform are intended for resale or clinical use within your practice. They may not be redistributed outside of your professional capacity.
Product Availability & Supply Chain Disclaimer
Due to the nature of global supply chains and raw material sourcing, not all supplements or product variations will always be available. We strive to maintain consistent availability, but we make no guarantees regarding stock levels or future access to specific items. By purchasing through our platform, you acknowledge that product availability is subject to change and may be impacted by factors outside of our control, including (but not limited to) supplier shortages, shipping delays, or discontinuation of products. We are not liable for any loss of income, patient dissatisfaction, or business disruption that may result from temporary or permanent product unavailability.
Payment Timing
All purchases made through our storefront are processed immediately at the time of checkout. Your credit card or payment method will be charged upon order confirmation, and you will receive an email receipt of the transaction.
Please note that while payment authorization and capture occur instantly, the appearance of the charge on your credit card or bank statement may be subject to delays caused by weekends, bank processing times, or credit card network policies. We are not responsible for any such delays beyond our control. Orders will not be fulfilled until payment has been successfully authorized and captured.
Changes to These Terms
We reserve the right to modify these Terms at any time. Updated versions will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
Cancellation Policy
You may cancel your access to the physician wholesale supplement program at any time by providing written notice to our support team at [email protected]. Upon cancellation, your access and purchasing privileges will remain active until the end of the current billing cycle or calendar month in which the cancellation was submitted. Following the conclusion of that period, you will no longer have the right to access or purchase supplements through our platform under the physician wholesale terms. We reserve the right to immediately revoke access in cases of misuse, non-compliance with our terms, or at our sole discretion if continued access poses a risk to the integrity of our service or supplier relationships. No prorated refunds or credits will be issued for cancellations submitted mid-month.
Contact Us
For any questions regarding your order, these Terms, or our products, please contact us at:
PWC Supplements
